LOZANO-GUTIÉRREZ, María-Dolores; ARMAS-TORRES, Vidal; ROVIRA-OCHOA, Guadalupe. Perceptions of the normalization of violent communication in the hotel industry in Mexico: a qualitative exploration from the perspective of middle and managerial staff. Revista Panamericana de Comunicación, [S. l.], v. 7, n. 2, 2025. DOI: 10.21555/rpc.v7i2.3593. Disponível em: https://revistas.up.edu.mx/rpc/article/view/3593. Acesso em: 18 apr. 2026.